Overview

At Airweave, we are committed to delivering your sleep technology products safely and efficiently. This Shipping Policy outlines our shipping methods, estimated delivery times, fees, and important information regarding large item deliveries.

Please read this policy carefully before placing your order. If you have any questions, our Customer Support team is here to help.

Shipping Destinations

Airweave ships to addresses within the United States (including Alaska and Hawaii, with additional fees). We currently do not ship to international destinations, P.O. Boxes, or APO/FPO addresses through this website.

Note: Some remote areas, islands, and territories may not be eligible for delivery. Please contact our Customer Support team to confirm availability for your specific location before placing an order.

Order Processing Time

 
 
Payment Method Processing Time
Credit Card 5 business days after payment confirmation
Other Payment Methods 5 business days after order placement

Orders are processed Monday through Friday, excluding holidays. You will receive a confirmation email once your order has shipped.

Estimated Delivery Times

Delivery times vary depending on your location and the type of product ordered.

Standard Delivery (Small to Medium Items)

For pillows, mattress toppers, and accessories:

  • Estimated delivery: 3–7 business days after shipment

  • Carrier: Standard parcel service (FedEx, UPS, or equivalent)

Large Item Delivery (Mattresses, Futons, Bed Frames)

For mattresses, futons, and other oversized items:

  • Estimated delivery: 7–14 days after shipment

  • Carrier: Freight/moving truck service (not standard parcel)

  • Scheduling: The delivery company will contact you directly to schedule a delivery window

Important: Large items may take an additional 2–3 weeks for production and shipment preparation. Estimated shipping dates are provided on each product page.

Note: Delivery times may be extended during peak seasons, holidays, or due to weather conditions. We appreciate your patience.

Shipping Fees

Shipping fees are calculated based on product size, weight, and delivery destination. The exact shipping cost will be displayed at checkout before you complete your purchase.

 
 
Product Category Shipping Fee
Small items (pillows, accessories) Calculated at checkout
Medium items (toppers, futons) Calculated at checkout
Large items (mattresses, bed frames) Calculated at checkout

Regional Surcharges

Additional shipping fees may apply for deliveries to:

  • Alaska

  • Hawaii

  • Remote or island locations

These surcharges will be reflected in your total shipping cost at checkout.

Free Shipping Promotions

From time to time, Airweave may offer free shipping on select products or orders above a certain value. Any applicable free shipping promotion will be clearly displayed on the product page and applied automatically at checkout.

Large Item Delivery Requirements

Mattresses and other large items require special delivery handling. Please review the following requirements before placing your order:

Access and Entry

  • Entrance delivery only: Large items are delivered to your entrance (doorstep). The delivery team will not bring items inside your home.

  • Path clearance: Please ensure hallways, stairways, and entryways are clear for delivery personnel.

  • Assembly: Mattress components are divided into manageable pieces (each weighing less than 40 pounds for king-sized mattresses) for easy assembly and placement.

Pre-Delivery Inspection (Optional)

For complex delivery situations, Airweave offers a pre-delivery access inspection service for a fee. This service allows our team to assess whether the product can be delivered through your entrance, stairwell, or elevator. If the inspection determines delivery is not possible, the inspection fee will be waived.

Delivery Time Windows

Delivery time windows are assigned by the freight carrier and cannot be specified by the customer. The carrier will contact you to arrange a delivery day and provide a time window.

Note: Large item delivery is not available for Cash on Delivery (COD) payment methods.

Delivery Restrictions

Airweave cannot deliver to the following locations:

  • P.O. Boxes

  • APO/FPO/DPO addresses

  • Some remote islands, territories, or areas without freight carrier access

International Shipping: Airweave products displayed on this website are available for delivery within the United States only. For international orders, please visit our regional websites or contact Customer Support for assistance.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing:

  • Carrier name

  • Tracking number(s)

  • Estimated delivery date

You can track your order status at any time by:

  1. Clicking the tracking link in your shipping confirmation email

  2. Visiting our Track Your Order page

  3. Contacting Customer Support with your order number

Delivery Acceptance

Please inspect all packages upon delivery:

  • Visible damage: If the packaging is visibly damaged, note it on the delivery receipt and contact us within 48 hours.

  • Concealed damage: If you discover damage after opening, keep the original packaging and contact us within 48 hours.

  • Incorrect items: If you received an item different from what you ordered, contact us immediately.

Important: For defective, damaged, or incorrectly shipped items, you must keep the item in its original packaging with all tags intact and contact us at support@airweave.us within 48 hours of receiving your order.

Failed Delivery or Refused Shipment

If a delivery attempt fails because:

  • The customer is unavailable

  • Access to the delivery location is blocked

  • The customer refuses delivery

The carrier may return the item to Airweave. In such cases, round-trip shipping fees may be deducted from your refund, and additional fees may apply for return transportation.

Please ensure someone is available to receive the delivery at the scheduled time, or contact the carrier to reschedule before the delivery date.

Shipping FAQ

Q: Can I change my shipping address after placing an order?
A: Address changes may be possible before your order ships. Contact Customer Support as soon as possible. Once an order has shipped, address changes are generally not possible.

Q: Can I specify a delivery date or time?
A: For small parcel shipments, delivery time windows are determined by the carrier. For large items, the freight carrier will contact you to schedule delivery, but specific times cannot be guaranteed.

Q: What if my delivery is delayed?
A: While we strive to meet all estimated delivery times, delays can occur due to weather, carrier issues, or high demand. If your delivery is significantly delayed, please contact Customer Support for assistance.

Q: Do you ship to Alaska and Hawaii?
A: Yes, but additional shipping fees apply for these locations.

Q: Can I pick up my order from a warehouse?
A: Airweave does not currently offer warehouse pickup.

Contact Us

If you have questions about shipping, delivery, or your specific order, our Customer Support team is ready to assist.

Airweave Customer Support

For large item delivery questions, please have your order number ready when contacting us.

This Shipping Policy is subject to change without notice. Please review this page periodically for updates. Last updated: 20 July 2026