Get Airweave Payment Policy Overview

At Airweave, we are committed to providing a transparent and secure payment process for every order. This Payment Policy outlines how payments are handled, what to expect after placing an order, and the payment methods we accept.

Please read this policy carefully before placing your order. If you have any questions, our Customer Support team is here to help.

How Our Payment Process Works

We follow a simple, secure, and transparent payment process to ensure every order is handled with care.

Step 1 — Place Your Order

You can place your order through our Quick Order form, product pages, or by contacting our team directly. Once submitted, you will receive an order confirmation email acknowledging that we have received your request.

Step 2 — Order Review by Our Billing Team

After your order is placed, our Billing Team will carefully review your order details. This review typically includes:

  • Verifying product availability and stock

  • Confirming sizing, quantity, and any customization requests

  • Calculating applicable taxes, shipping, and any additional fees

  • Preparing a detailed payment invoice for your order

This review process usually takes 1–2 business days.

Step 3 — Payment Invoice Sent to You

Once our Billing Team has completed the review, we will send you a payment invoice via email. This invoice will include:

  • Your Order ID and order summary

  • Product details (model, size, quantity)

  • Itemized pricing

  • Applicable taxes and shipping fees

  • Total amount due

  • Accepted payment methods

  • Payment instructions

Step 4 — Complete Your Payment

You are required to complete payment for your order before it is shipped. Payment must be received in full and confirmed by our team before we can proceed with dispatching your item.

Important: Orders will not be shipped until full payment has been received and verified.

Step 5 — Order Ships to Your Address

Once your payment has been confirmed, your order will be prepared for shipment and delivered to the shipping address provided during checkout.

You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Payment Timing

 
 
Stage What Happens
Order Placed Order confirmation email sent to you
Within 1–2 Business Days Billing Team reviews order and sends payment invoice
After Invoice Received You complete payment using your preferred method
After Payment Confirmed Order is prepared and shipped to your address

Note: Orders that remain unpaid for more than 7 days after the invoice is issued may be automatically cancelled. If you need more time, please contact our team.

Accepted Payment Methods

Airweave accepts the following payment methods:

 
 
Method Details
Zelle Fast bank-to-bank transfer (US only)
PayPal Secure payment via PayPal balance or linked account
Bank Transfer Direct wire or ACH transfer
Gift Card Airweave gift cards accepted (partial payment allowed)
Apple Pay Fast, secure checkout on supported devices

Note: Payment methods available may vary based on your order total and location. The invoice you receive will list the accepted methods for your specific order.

Important: We do not accept Cash on Delivery (COD) for large items such as mattresses, futons, and bed frames.

Payment Security

Your payment security is our priority. All payments are processed through secure, verified channels. We do not store your full payment details on our servers.

  • Encrypted transactions — All payment information is transmitted securely

  • Verified processors — We work only with trusted payment providers

  • No card storage — We never store full credit card numbers

  • Fraud protection — All orders are screened for suspicious activity

Currency

All prices and invoices are listed in US Dollars (USD) unless otherwise stated. If your payment method uses a different currency, your bank or payment provider may apply conversion fees. These fees are the responsibility of the customer.

Sales Tax

Applicable sales tax will be calculated based on your shipping address and added to your invoice. Tax rates vary by state and local jurisdiction. The exact tax amount will be shown on your payment invoice before you pay.

Late Payments & Unpaid Orders

If payment is not received within 7 days of the invoice being issued:

  • A reminder email will be sent

  • After 14 days, the order may be cancelled

  • Cancelled orders can be re-placed at any time, subject to product availability

If you are experiencing difficulty completing payment, please contact our Customer Support team — we are happy to work with you.

Refunds & Cancellations

Cancellation Before Payment

You may cancel your order at any time before payment is made at no cost. Simply contact our Customer Support team with your Order ID.

Cancellation After Payment

If you wish to cancel after payment but before your order has shipped, please contact us immediately. We will process a full refund to your original payment method within 5–10 business days.

Cancellation After Shipping

If your order has already shipped, our standard Return & Refund Policy applies. Please refer to our Returns Policy for full details.

Refund Method

All refunds are issued to the original payment method used for the purchase. Refund processing times may vary depending on your bank or payment provider.

Failed or Declined Payments

If your payment fails or is declined:

  • You will be notified by email

  • Our Billing Team will reach out to help resolve the issue

  • Your order will remain on hold until payment is successfully completed

Common reasons for failed payments include insufficient funds, incorrect payment details, or bank security blocks. Please contact your bank or our support team if you need assistance.

Payment Confirmation

Once your payment has been successfully received and verified, you will receive a Payment Confirmation Email from our team. This email will include:

  • Order ID

  • Amount paid

  • Payment method used

  • Estimated shipping date

Please keep this email for your records.

Frequently Asked Questions

Q: When will I receive my payment invoice?
A: Within 1–2 business days after placing your order. Our Billing Team reviews each order before sending the invoice.

Q: Can I pay in installments?
A: Currently, we require full payment before shipping. For special arrangements, please contact our Customer Support team.

Q: What if I don’t receive my invoice?
A: Please check your spam/junk folder first. If you still don’t see it within 2 business days, contact us at support@getairweave.com.

Q: Can I change my payment method after receiving the invoice?
A: Yes — contact our Billing Team and we’ll update your invoice with your preferred method.

Q: Will my order ship before I pay?
A: No. All orders must be paid in full before shipping. This protects both you and Airweave.

Q: Is my payment information safe?
A: Yes. All payments are processed through secure, encrypted channels. We do not store payment details.

Q: Do you offer financing?
A: Financing options may be available for qualifying orders. Please contact our team for details.

Q: What happens if I don’t pay within 7 days?
A: You’ll receive a reminder. After 14 days, your order may be cancelled. You can always re-order later.

Contact Us

If you have questions about payments, invoices, or your specific order, our Customer Support team is ready to assist.

Airweave Customer Support

For payment-related inquiries, please include your Order ID in your message for faster assistance.

This Payment Policy is subject to change without notice. Please review this page periodically for updates. Last updated: July 20 2026